Fox International, a leading international television content provider, has an understandably complex accounting system which must deal with invoicing and payments across many countries, currencies, and remote teams. While powerful, this system is sometimes hard to use and frequently causes input errors. I was asked to redesign a common problem area -- applying payments to invoices.
Video of Design Studio Session
Fox stakeholders in Mexico, Argentina, Chile, and Peru were invited to attend a remote sketching session called a Design Studio. A Design Studio, a rapid requirements gathering technique using sketches to uncover and prioritize requirements, is a highly effective approach for achieving consensus with individuals of varied backgrounds.
During the Design Studio, attendees were asked to sketch their ideas for the future workflow of this important accounting system. The free-flowing session was conducted in Spanish and English so each participant could express themselves easily. I used a collaboration tool known as Mural which allowed real-time note taking, voting, and visually-driven discussions of each participant's sketches. From the features and elements prioritized by the participants, I was able to create a single composite sketch and document all the new application's requirements.
After approval of the composite sketch by the Design Studio attendees, I created an HTML clickable prototype to demonstrate all the required functionality and behaviors. This highly complex prototype was then used to gain real understanding and approval from all stakeholders, including Fox executives and the development team.
The final step was to prepare the Functional Specification documentation and full prototype code for delivery to Fox International's developers.
Video of Fox International's HTML prototype
“Our experience...was truly great. It completely changed our way of thinking about the best way to do requirement gathering collaboratively - focused on the user. The experience was enriching for everyone involved. We ended up with complete consensus among participants, and then a final product with very high quality and excellent usability.”
– Flavio Smurra, Fox International
Screenshot of Fox International's HTML prototype